Frequently Asked Questions
Everything you need to know about illuminating your space with Nanoleaf.
How do I sync Nanoleaf lights with my music or games?
Nanoleaf panels feature a built-in Rhythm Module that reacts to sound in real-time. For gaming, you can use the Nanoleaf Desktop App to mirror your screen colors onto your lights for an immersive experience.
Do Nanoleaf products require a smart home hub to function?
No, most Nanoleaf products connect directly via Wi-Fi, Bluetooth, or Thread. While they integrate seamlessly with Apple Home, Google Home, and Alexa, a dedicated proprietary hub is not required for basic operation.
What is your return policy for opened products?
We offer a 30-day return policy. Products must be returned in their original packaging with all components included. Please note that used adhesive strips may not be eligible for a full refund.
How long does shipping take and is it tracked?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery.
Can I expand my light panel setup later?
Yes, our Shapes, Canvas, and Light Panels are modular. You can add Expansion Packs to your existing Smarter Kit, provided you stay within the maximum power supply wattage limits.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna or Affirm in supported regions.