Returns & Exchanges
We want you to be fully satisfied with your smart lighting experience, which is why we offer a 30-day return window for products purchased directly from our online store. All returned items must be in their original packaging and include all components to be eligible for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the RMA process.
Pack Your Gear
Carefully place the Nanoleaf panels, controllers, and power supplies back into their original boxes to ensure they are protected during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned hardware, we will issue a refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing